Free tool
WhatsApp ROI Calculator
Slow WhatsApp replies quietly cost Malaysian SMEs thousands every month. Plug in your message volume, current reply rate, and average sale value — this calculator shows you the monthly revenue you're likely losing, plus the recoverable upside when you handle every conversation within 5 minutes, 24/7. No sign-up. Numbers update as you type.
Estimated monthly impact
Money lost to slow replies
RM 5,250 / month
Recoverable with 24/7 AI replies
RM 4,463 / month
Assumes Polaris recovers 85% of currently-missed conversations by replying within 5 minutes, 24/7.
Messages missed
35 / day
50 × (100% − 30%)
Lost sales
0.88 / day
× 2.5% conversion
Lost revenue
RM 175 / day
× RM 200 per sale
Monthly loss
RM 5,250
× 30 days
Why these numbers matter
The "5-minute rule" comes from the well-known Harvard Business Review study on lead response times: companies that respond to leads within 5 minutes are dramatically more likely to qualify the lead than those that wait even 30 minutes. On WhatsApp the effect is sharper — buyers expect chat-speed replies, and a "thanks, we'll get back to you tomorrow" often loses the sale to whichever competitor replies first.
The conversion-rate defaults baked into this calculator are illustrative averages across Malaysian SME categories — your real numbers may be higher or lower. Edit them directly if you have better data. The 85% recovery factor assumes Polaris answers every message within 5 minutes (it does — 24/7), but allows headroom for cases where even an instant reply isn't enough to win the sale.
Treat the result as an estimate, not a quote. The point is the order of magnitude: most SMEs are losing the equivalent of a full-time staff salary every month to messages that simply never get answered in time.
Stop losing sales to slow replies
Polaris replies in under 5 minutes — every message, every channel, 24/7. PDPA-compliant, live in 24 hours.