Frequently Asked Questions

We believe in a frictionless experience. Our team handles the heavy lifting by personally setting up your Polaris workspace, ensuring everything is perfectly configured before you even log in.

Lightning fast. Most workspaces are fully operational within 24 hours, and always within 1 to 5 business days.

Connecting to WhatsApp does require Meta's Business API, but we handle that for you. You securely link your existing WhatsApp, Instagram, and Messenger accounts with a single click. No developer portals, no technical setup on your end.

Simply share your website link or drop in your business documents (PDF, TXT, or MD). Polaris reads, processes, and understands your content instantly.

Polaris is brilliantly designed. It doesn't just scan for keywords; it deeply understands the semantic context of your business. When a customer asks a question, Polaris instantly pulls the exact right information to deliver a highly accurate, human-like response.

Absolutely. Your brand is unique, and Polaris adapts beautifully to match it. Whether you want a tone that is "warm and distinctly Malaysian" or "crisp and strictly professional," you have complete control over its personality.

Polaris knows exactly when to step aside. If a customer is frustrated or explicitly asks for a human, it hands the conversation over to your team. Before doing so, it checks your business hours, gathers context from the customer, and alerts your staff. Your team arrives fully briefed and ready to help.

Yes. Polaris provides a unified, intuitive workspace where your entire team can collaborate and step into conversations whenever needed.

Not right now. The normal setup fee of RM 1,500 covers our Done-For-You onboarding, workspace build, AI training on your documents, and channel connections. For all new signups during our launch period, that fee is fully waived. It is a limited-time offer.

Experience Polaris firsthand. We offer a personalised demo session where our team walks you through exactly how the AI would handle your specific business scenarios before you commit.

Flexibility is built in. You can effortlessly upgrade or adjust your plan tiers (Starter, Pro, or Ultra) as your business scales.

We currently process subscriptions via bank transfer and invoice billing. When you sign up, our team will reach out on WhatsApp to confirm your plan and share payment details. We're working on adding card and FPX options soon.

No, everything is included. Some competitors require you to "Bring Your Own Key" (BYOK) and process separate bills for AI API usage. With Polaris, your subscription covers all AI inference, platform servers, and chatbot functionality. It's 100% transparent pricing with absolutely no surprise fees.

Everywhere your customers are. Polaris flawlessly integrates directly with WhatsApp, Instagram Direct Messages, and Facebook Messenger. It can even handle public comments on your Meta pages.

Privacy isn't an afterthought; it's built into our architecture. Your data belongs exclusively to you. Polaris uses enterprise-grade data isolation and encryption to ensure your knowledge base and customer conversations remain strictly confidential and completely secure.

You have absolute control over your data. If you choose to remove a document or delete your workspace, our systems automatically and permanently erase all associated data, conversations, and AI knowledge instantly to ensure strict privacy compliance.

Built for scale and peace of mind. Polaris runs on high-performance, continuously monitored servers to ensure your business never sleeps and your customers are always answered.