Polaris

All the AI Features Your Business Needs. Ready on Day One.

Polaris is a complete, Done-For-You AI customer service system. Every feature listed here is real, tested, and live. No vaporware.

Knowledge & Intelligence

AI Knowledge Base

All Plans

Upload your PDFs, price lists, product catalogs, and SOPs. Polaris reads and deeply understands your business content, then uses it to answer customer questions accurately. Think of it as your best-informed employee, available around the clock.

Contextual Enrichment

Pro & Ultra

Goes beyond simple keyword matching. Polaris reads between the lines of your documents to understand nuance and business context, delivering more accurate answers even for complex or ambiguous customer questions.

Vision Intelligence

Pro & Ultra

When Polaris scans your website or uploaded documents, it reads text embedded inside images too. A price list buried in a product photo, model numbers inside a catalog image, menu items in a scanned PDF. All of it gets extracted and added to the AI's knowledge base automatically.

Channels & Reach

WhatsApp AI Inbox

All Plans

Deploy a 24/7 AI assistant directly inside your WhatsApp Business account. It handles FAQs, pricing questions, and lead qualification instantly. No staff involvement needed.

Multi-Channel Messaging

Pro & Ultra

Manage WhatsApp, Instagram DMs, and Facebook Messenger from a single AI-powered inbox. Your customers choose their preferred channel; Polaris handles all of them seamlessly.

Social Comment-to-DM

Pro & Ultra

Automatically converts public Instagram and Facebook comments into private DM conversations. Never lose a potential customer who comments "How much?" on your posts.

Website Auto-Sync

Pro & Ultra

Polaris re-reads your business website every day and automatically updates its knowledge. New products, changed prices, updated hours: the AI learns it all without any manual input from you.

Operations & Team

Smart Team Handoff

All Plans

Polaris detects customer frustration, complex requests, and urgent needs. It escalates to a human agent automatically, gathering the full conversation context first so your team can jump in fully informed.

Business Hours Awareness

Pro & Ultra

The AI knows your operating schedule. When your team is off, it dynamically adjusts its tone, sets appropriate expectations, and handles after-hours messages with timezone-aware intelligence.

Brand Voice Customization

Pro & Ultra

Define your AI's personality to match your brand. Warm and distinctly Malaysian, strictly professional, or anywhere in between. Polaris adapts its tone and communication style to fit how your business speaks.

Multilingual AI (EN / BM / ZH)

All Plans

Polaris automatically replies in the same language your customer uses. English, Bahasa Malaysia, or Chinese. No setup required. The AI detects the language and responds naturally, keeping every conversation comfortable and familiar.

Dedicated Team Workspace

All Plans

A clean, unified inbox where your entire team can monitor AI conversations, step in when needed, and manage customer relationships. All channels in one place.

Onboarding & Setup

Done-For-You Setup

Included with All Plans

Skip the technical complexity entirely. Our team handles the full setup: configuring your AI, connecting your WhatsApp and social channels, and training it on your business documents. You go live in 1 to 5 business days. Zero technical knowledge required.

No DIY Builder

Included with All Plans

We don't hand you a blank screen and expect you to build a chatbot. There are no complicated node editors, no learning curve, and no developer portals. We deliver a finished, working system.

On the Roadmap

What's Coming

These are features we plan to build. We don't promise dates. We ship when it's done properly.

Broadcast Messaging

Send targeted WhatsApp campaigns to opted-in customers directly from the Polaris dashboard.

Planned

CRM Integration

Automatically sync captured leads to HubSpot, Pipedrive, Airtable, or Notion.

Planned

Voice Note Transcription

AI that listens to and responds to WhatsApp voice messages sent by your customers.

Planned

E-commerce Auto-Sync

Direct integration with Shopify and WooCommerce to keep product and inventory knowledge always up-to-date.

Planned

Ready to automate your customer service?

Our team handles the full setup. You go live in 1 to 5 business days. Setup fee waived for a limited time.