Security & Compliance
Privacy isn't an afterthought. It is built into every layer of our architecture.
End-to-End Encryption
All data in transit is protected by TLS encryption. Data at rest is protected by enterprise-grade standards.
PDPA Compliant
Engineered to comply with Malaysia's Personal Data Protection Act. Your customers' data is handled by the rules.
Database Isolation
Your workspace is completely isolated. No data can bleed across to other organizations.
Daily Backups
Automated daily backups with disaster recovery architecture capable of restoring in under 30 minutes.
100% PDPA Compliant
Polaris is the only fully managed AI customer service platform in Malaysia built with PDPA compliance from the ground up, not bolted on as an afterthought.
Security Questions, Answered
Where does my data live?
To ensure lightning-fast responses and strict data sovereignty, Polaris is hosted on dedicated, high-performance servers located securely in Singapore.
Who can see my customer conversations?
Your workspace is your private domain. We employ strict database-level data isolation, ensuring that your knowledge base and conversations are completely invisible to anyone outside your organization. Within your team, you have full control over role-based access, ensuring that only the agents you specifically invite can view and manage your customer interactions.
How does Polaris handle privacy laws like the PDPA?
We believe privacy is a fundamental right. Polaris is engineered from the ground up to support compliance with strict privacy frameworks, including Malaysia's PDPA. We achieve this through absolute data isolation and a strict "right to be forgotten" architecture. If you choose to remove a document or delete a client, our systems automatically and permanently erase all associated records, conversations, and AI knowledge instantly.
What happens if something goes wrong?
Polaris is continuously monitored around the clock. Our automated systems check the health of our platform every single minute. Should an anomaly occur, our dedicated team is instantly alerted across multiple channels to investigate and resolve the issue immediately.
Is my data backed up?
Peace of mind, built right in. Your system data and customer conversations are automatically securely backed up every single day. In the highly unlikely event of a severe system interruption, our resilient disaster recovery architecture is engineered to fully restore operations in under 30 minutes.
Have a security concern or responsible disclosure? Email privacy@polaris.my