24/7 Customer Service on WhatsApp Facebook Instagram Without Hiring Anyone.
Built for Malaysia
Made for the way Malaysian SMEs actually work. Native channel support, PDPA-compliant infrastructure, and a founder who answers your messages himself.
All the AI Features Your Business Needs. Ready on Day One.
Polaris is a complete, Done-For-You AI customer service system. Every feature listed here is real, tested, and live. No vaporware.
AI That Knows Your Business
Upload your PDFs, price lists, product catalogs, and SOPs. Polaris reads and deeply understands your business content, then uses it to answer customer questions accurately. Think of it as your best-informed employee, available around the clock.
One Inbox For Your Whole Team
Goes beyond simple keyword matching. Polaris reads between the lines of your documents to understand nuance and business context, delivering more accurate answers even for complex or ambiguous customer questions.
Smart Human Handoff
When Polaris scans your website or uploaded documents, it reads text embedded inside images too. A price list buried in a product photo, model numbers inside a catalog image, menu items in a scanned PDF. All of it gets extracted and added to the AI's knowledge base automatically.
Fast Local Servers
Deploy a 24/7 AI assistant directly inside your WhatsApp Business account. It handles FAQs, pricing questions, and lead qualification instantly. No staff involvement needed.
Zero-Configuration Deployment
Manage WhatsApp, Instagram DMs, and Facebook Messenger from a single AI-powered inbox. Your customers choose their preferred channel; Polaris handles all of them seamlessly.
Built For Multiple Branches
Automatically converts public Instagram and Facebook comments into private DM conversations. Never lose a potential customer who comments "How much?" on your posts.
Three Steps to Go Live.
Our engineers handle the technical complexity. You focus on your operations.
Secure Data Transfer
You upload your company PDFs, product catalogs, and operating policies to our secure Malaysian portal.
System Calibration
Our team ingests your data into the Polaris RAG engine. We configure the exact routing logic, train the AI to your specific brand tone, and connect your WhatsApp Business API.
Live Automation
You receive a fully functioning, highly accurate omnichannel inbox. The system immediately begins resolving customer inquiries and routing high-value leads to your staff.
Made for the way Malaysian SMEs actually work.
Native channel support, PDPA-compliant infrastructure, and a founder who answers your messages himself.
Seamless Integrations.
Polaris connects directly to where your customers already are. Easily link your WhatsApp Business, Facebook Messenger, and Instagram Direct accounts to manage all conversations from a single automated system.
You Own Your Data. Period.
We process millions of messages for Malaysian businesses. Your data is encrypted at rest and in transit. We are fully compliant with the Malaysian Personal Data Protection Act (PDPA).
- End-to-end data encryption
- Strict PDPA compliance
- AI trained exclusively on your business data
"Built out of frustration. Engineered for efficiency."
Polaris was created to solve the exact operational bottlenecks we experienced on the ground. We believe customer service should be automated, seamless, and cost-effective for Malaysian businesses.
Read the Polaris story →Join Our First Wave of Clients
We are selectively onboarding our founding clients: businesses that want to be ahead of the curve before their competitors discover automation.
Your setup jumps the queue. Our full attention from day one.
Speak directly to the team building Polaris. Your feedback shapes the product.
RM 1,500 setup fee waived for founding cohort members.
We are onboarding our first 20 businesses. Once those spots fill, onboarding closes until further notice.
Claim Your Founding SpotFree consultation. No commitment required.
Simple, Transparent Pricing
Choose the plan that best fits your growing business.
Starter
Perfect for growing local businesses.
- 1,500 AI Replies/mo (~50/day)
- WhatsApp Only
- One-Time Website Scan
- Text Intelligence
- Smart Team Handoff
- Multilingual (EN/BM/ZH)
- Always-On 24/7 AI
Pro
For busy companies with high message volume.
- 8,000 AI Replies/mo (~267/day)
- WhatsApp, Instagram & Messenger
- Comment-to-DM Automation
- Daily Website Auto-Sync
- Vision (Reads Text in Images)
- Contextual Enrichment
- Business Hours Awareness
Ultra
For high-volume businesses and franchise networks.
- 20,000 AI Replies/mo (~667/day)
- Custom Software Integrations
- Custom Routing Logic
- Dedicated Account Manager
- Priority Onboarding & Support
Tax tip: Polaris is a B2B software service — your subscription is a 100% tax-deductible operational expense (OPEX). It lowers your corporate tax at year-end, making the effective cost meaningfully lower than hiring a human for the same role (no EPF, SOCSO, or HRDC levy on top).
Looking for a more customised solution? Contact us for a consultation →
Common Questions
Everything you need to know about setting up Polaris.
How long does it take to deploy?
Do I need technical knowledge to use this?
What if the AI doesn't know the answer?
Are there any hidden API costs or BYOK?
Latest Insights
Updates, guides, and thoughts on AI automation.
Chatfuel Alternatives for Malaysian Businesses: What to Use Instead
Chatfuel is a solid Facebook Messenger chatbot tool. But for Malaysian businesses where WhatsApp is the main customer channel, here are better-suited alternatives.
Tidio Alternatives for Malaysian Businesses: What to Use Instead
Tidio is a strong tool for website live chat and chatbots. But if your customers reach you on WhatsApp rather than your website, here's what actually suits Malaysian SMEs better.
Respond.io Alternatives for Malaysian Businesses: What to Use Instead
Respond.io is built for managing human agent conversations across channels. If you want a WhatsApp AI chatbot that handles inquiries automatically, here's what to use instead.
Get Started
Stop Losing Customers to Slow Replies.
Join Malaysian businesses already using Polaris. Let us automate your WhatsApp communication today.
All-inclusive pricing. No BYOK, no hidden AI costs, no surprise fees.