Free tool
WhatsApp ROI Calculator
Slow WhatsApp replies quietly cost Malaysian SMEs thousands every month. Plug in your message volume, current reply rate, and average sale value. This calculator shows the monthly sales you're likely losing, plus how much you could win back when you answer every chat within 5 minutes, 24/7. No sign-up. Numbers update as you type.
Estimated monthly impact
Money lost to slow replies
RM 5,250 / month
Recoverable with 24/7 AI replies
RM 4,463 / month
Assumes Polaris recovers 85% of currently-missed conversations by replying within 5 minutes, 24/7.
Messages missed
35 / day
50 × (100% − 30%)
Lost sales
0.88 / day
× 2.5% conversion
Lost revenue
RM 175 / day
× RM 200 per sale
Monthly loss
RM 5,250
× 30 days
Why these numbers matter
The "5-minute rule" comes from the well-known Harvard Business Review study on lead response times: companies that respond to leads within 5 minutes are dramatically more likely to qualify the lead than those that wait even 30 minutes. On WhatsApp the effect is even stronger. Buyers expect fast replies, and a "thanks, we'll get back to you tomorrow" often loses the sale to whichever competitor replies first.
The conversion rates we start you with are rough averages across Malaysian SME types. Your real numbers may be higher or lower, so edit them if you have better data. The 85% recovery figure assumes Polaris answers every message within 5 minutes (it does, 24/7), but it leaves room for the times even an instant reply isn't enough to win the sale.
Treat the result as an estimate, not a quote. The point is the order of magnitude: most SMEs are losing the equivalent of a full-time staff salary every month to messages that simply never get answered in time.
Stop losing sales to slow replies
Polaris replies in under 5 minutes, every message, every channel, 24/7. It keeps customer data private under the PDPA, and goes live in 24 hours.