Polaris

All the AI Features Your Business Needs. Ready on Day One.

Polaris is a complete, done-for-you AI customer service system. Every feature listed here is real, tested, and live. Nothing made up.

See real screenshots of every feature
01

Knowledge & Intelligence

AI Knowledge Base

All Plans

Upload your PDFs, price lists, product catalogs, and SOPs. Polaris reads and deeply understands your business content, then uses it to answer customer questions accurately. Think of it as your best-informed employee, available around the clock.

Reads Between the Lines

Pro & Ultra

It does more than match keywords. Polaris reads between the lines of your documents to get what the customer really means, so it gives better answers even when a question is tricky or unclear.

Vision Intelligence

Pro & Ultra

When Polaris scans your website or uploaded documents, it reads text embedded inside images too. A price list buried in a product photo, model numbers inside a catalog image, menu items in a scanned PDF. All of it gets extracted and added to the AI's knowledge base automatically.

02

Channels & Reach

WhatsApp AI Inbox

All Plans

Put a 24/7 AI assistant right inside your WhatsApp Business account. It handles FAQs, pricing questions, and sorts out who is a real lead, instantly. No staff needed.

Multi-Channel Messaging

Pro & Ultra

Handle WhatsApp, Instagram DMs, and Facebook Messenger from one AI inbox. Your customers pick whichever app they like, and Polaris handles them all with no fuss.

Social Comment-to-DM

Pro & Ultra

Automatically converts public Instagram and Facebook comments into private DM conversations. Never lose a potential customer who comments "How much?" on your posts.

Website Auto-Sync

Pro & Ultra

Polaris re-reads your business website every day and updates what it knows on its own. New products, changed prices, updated hours: the AI picks it all up without you lifting a finger.

03

Operations & Team

Smart Team Handoff

All Plans

Polaris notices when a customer is upset, has a tricky request, or needs help fast. It hands the chat to a real person on your team automatically, and gathers the whole conversation first so they can jump in fully up to speed.

Business Hours Awareness

Pro & Ultra

The AI knows your opening hours. When your team is off, it adjusts its tone, sets the right expectations, and handles after-hours messages while keeping the right time zone in mind.

Brand Voice Customization

Pro & Ultra

Define your AI's personality to match your brand. Warm and distinctly Malaysian, strictly professional, or anywhere in between. Polaris adapts its tone and communication style to fit how your business speaks.

Multilingual AI (EN / BM / ZH)

All Plans

Polaris automatically replies in the same language your customer uses. English, Bahasa Malaysia, or Chinese. No setup required. The AI detects the language and responds naturally, keeping every conversation comfortable and familiar.

Dedicated Team Workspace

All Plans

A clean, single inbox where your whole team can watch AI conversations, step in when needed, and look after your customers. All your chats in one place.

04

Onboarding & Setup

Done-For-You Setup

Included with All Plans

Skip the techie stuff completely. Our team handles the full setup: building your AI, connecting your WhatsApp and social accounts, and training it on your business documents. You go live in 1 to 5 business days. No tech knowledge needed.

No DIY Builder

Included with All Plans

We don't hand you a blank screen and expect you to build a chatbot. There are no complicated editors, nothing to learn, and no developer portals. We give you a finished, working system.

05

Appointments & Scheduling

Appointment Booking

All Plans

When a customer wants to book, Polaris sends a secure booking link right in the chat. They pick a time on a quick page, get an instant confirmation, and can reschedule or cancel from the same link. No phone tag, no double-bookings.

Multi-Branch Routing

Pro & Ultra

Run more than one outlet? Each branch keeps its own calendar and open slots. Polaris reads which branch the customer wants and sends the booking to the right one automatically, so every branch only sees its own appointments.

Public Booking Page

All Plans

Get a clean, shareable booking link for your bio, ads, or website. Customers pick a slot directly (with PDPA consent, spam filtering, and limits to stop abuse), and it flows into the same calendar your chatbot uses. One place for every appointment.

06
On the Roadmap

What's Coming

These are features we plan to build. We don't promise dates. We ship when it's done properly.

Broadcast Messaging

Send targeted WhatsApp campaigns to opted-in customers directly from the Polaris dashboard.

Planned

CRM Integration

Automatically sync captured leads to HubSpot, Pipedrive, Airtable, or Notion.

Planned

Voice Note Transcription

AI that listens to and responds to WhatsApp voice messages sent by your customers.

Planned

E-commerce Auto-Sync

Direct integration with Shopify and WooCommerce to keep product and inventory knowledge always up-to-date.

Planned

Ready to automate your customer service?

Our team handles the full setup. You go live in 1 to 5 business days. Setup fee waived for a limited time.