Is there a long-term contract for Polaris?

No. Polaris runs on a monthly rolling subscription. There is no minimum term and no multi-year lock-in. You pay month to month and can cancel whenever you choose.

What happens to my data when I cancel?

Your data belongs to you. You can delete individual documents from your knowledge base or remove your whole workspace before you leave. Once deleted, that data is gone.

Can I start on a smaller plan and upgrade later?

Yes. You can begin on a plan that fits your current volume and move to a higher tier as your conversation count grows. No need to commit to the largest plan from day one.

Does Polaris offer a refund if I cancel mid-month?

Refund terms depend on the exact plan you are on. Check the pricing page for current details rather than relying on any general statement here.

How do I know which plan suits my business?

The pricing page lists conversation quotas per tier so you can match the plan to your expected monthly volume. You can also ask for a walkthrough to talk through the fit before you subscribe.

June 4, 2026 • Jiun

Can you cancel your WhatsApp chatbot anytime?

You can cancel your Polaris subscription at any time. There is no multi-year contract and no penalty for leaving. The plan runs month to month, so you are never locked into a commitment longer than the current billing period.

That is the direct answer. The rest of this post explains what it means in practice, what happens to your data, and why flexible terms actually lower the risk of getting started.

Is there a minimum contract period?

No. Polaris is a monthly rolling subscription. You are not signing a 12-month or 24-month agreement. Each billing cycle is independent, which means you can stop at any point without owing anything beyond the current period.

This matters for Malaysian SME owners who are trying something new. A florist or clinic owner who has never used a chatbot before does not want to commit to a year of payments before they know whether it fits their workflow. A monthly plan removes that pressure.

For pricing details and to confirm exact billing terms, visit the Polaris pricing page.

Can I start small and upgrade later?

Yes. You do not need to pick the largest plan on day one. Polaris offers tiers based on conversation volume, so you can start on a plan that matches where your business is now and move up as demand grows.

A solo salon owner handling around 200 customer conversations a month has different needs from a clinic group running 3,000 a month. Starting at the tier that fits your current volume keeps costs reasonable while you build confidence in how the bot performs.

When your volume grows, upgrading is a plan change, not a new contract. The same cancellation flexibility applies at every tier.

What happens to your data when you leave?

Your data belongs to you. Polaris gives you control over what stays and what goes.

Before or after cancelling, you can:

Delete individual documents from your knowledge base
Remove your entire workspace

Once deleted, that data is erased. You are not leaving behind a shadow copy of your business information on a server you can no longer access.

This is worth understanding before you sign up, not just when you leave. Knowing you can take your data with you changes the decision from “am I trapped?” to “does this tool do what I need?” For a fuller look at how Polaris handles your information, read Is my WhatsApp chatbot data safe in Malaysia?

Why flexible terms reduce the risk of trying it

The main reason businesses delay adopting a chatbot is uncertainty. “What if it does not work for us?” is a reasonable concern, especially for a business that has never automated customer replies before.

A monthly plan with no lock-in answers that concern directly. The downside of trying Polaris and finding it is not a fit is one month of subscription cost. That is a defined, limited risk, not an open-ended one.

Compare that to a scenario where you sign a 12-month agreement and discover in month two that your customer base prefers calling over WhatsApp. With a rolling plan, you cancel. With a long contract, you pay out the term.

Flexible terms are not just a pricing choice. They are a signal that the product is meant to earn your renewal each month, not lock you in and forget you.

What does cancellation actually look like?

You manage your subscription from your Polaris workspace. Cancelling stops the next billing cycle. You retain access until the end of the period you have already paid for.

Before you go, download or delete any documents you uploaded to the knowledge base. If you want a clean exit, remove the workspace entirely and your data will not persist.

One thing to confirm on the pricing page: exact notice periods and what is included at the end of a billing cycle. Do not rely on a general description here for those specifics, since plan details can change.

Is a WhatsApp chatbot worth the investment?

That depends on your volume and the tasks you want to automate. A business that handles 50 to 100 repetitive WhatsApp questions a day, things like operating hours, location, appointment slots, and product availability, typically sees time savings within the first few weeks.

For a data-grounded way to think through the numbers, read How to calculate WhatsApp chatbot ROI for a Malaysian business. It walks through the math using realistic Malaysian SME scenarios rather than generic global benchmarks.

The short version

Polaris runs on a monthly subscription with no multi-year commitment. You can start on a smaller plan, upgrade as volume grows, and cancel whenever you need to. Your data is yours to delete before you leave. The only realistic risk of trying it is a single month of subscription cost if it turns out not to be the right fit.

That is a low bar to clear before making a decision. Check the pricing page for current plan details, then try it on your own customer questions if you want to see how it handles your specific use case before you subscribe.